Terms & Conditions


This website (https://theboxfashion.co.za/) is run by The Box Fashion International (Pty) Ltd (The Box Fashion), a private company registered in South Africa with registration number 2014/271386/07.

These terms and conditions regulate the use of The Box Fashion website and the purchase of The Box Fashion products. By using our website and ordering our products, you agree to these terms and conditions and we will rely on your understanding. Please read them carefully.


The Box Fashion specialises in the marketing of fashion accessories for women, kids and teens.

Our products and samples are provided for personal use only. You are not allowed to sell or resell any of the products or samples which you receive from us.  If we reasonably believe that you may violate this term, in addition to any other remedy we may have against you, we reserve the right, with notice, to cancel or reduce the quantity of any products or services available for you to purchase.

The use or selling of The Box Fashion products and samples is not permitted in any retail outlets.

You are responsible for using the products only as instructed and The Box Fashion will not be responsible to you or any third party for any claim, damage, injury or loss that may result from the failure to use the product as instructed.


All orders and delivery depend on product availability and we will immediately notify you if any products are not available. If specific products are no longer available, we will offer you equivalent products at the same price or a full refund of the purchase price if you have already paid, within 30 days of our notification to you.

Products will be delivered to you by courier. Should there be any delay in the delivery of your order, we will notify you as soon as is reasonably possible. Please ensure that the address and contact number you provide to us are accurate to avoid any unnecessary delays.

It is your responsibility to ensure that the products received correspond to the invoice received. If it is found that there are any discrepancies, it is your responsibility to notify The Box Fashion within 7 days of receipt of products.

Please note that once your order has been placed we cannot change your delivery address. Should you have any issues please contact Customer service on 0860 117 536 or info@theboxfashion.co.za 

The standard cost for delivery is R80. Should a purchase be over R350 then you will qualify for free delivery.

Delivery is only available in South Africa.


We are sure that you will love our products but if you do want to return them because you are not satisfied for any reason please contact us on 0860 117 536 or e-mail us at info@theboxfashion.co.za for assistance.

Return of Defective item

In the unlikely event that any of the products delivered to you are defective, you may return them to us to allow us to inspect the products to determine whether they are indeed defective, or whether any damage has been caused by you or by wear and tear.

We reserve the right to inspect the products in order to determine whether it is defective. The Box Fashion is not responsible for any damage to products caused by wear and tear, your error, your failure to follow instructions for safe use, or any adjustments or additions made to the products once they are in your control.

In the event that any of our products are found to be defective, please notify us as soon as you become aware of the defect. We will arrange for the products to be collected and you will not be responsible for any costs involved in respect of such return.  The Box Fashion reserves the right to accept a photo of the defective item for inspection in our sole discretion.

We will arrange a collection of the package with couriers and inform you via SMS of when the package will be collected, however, please note it is your responsibility to ensure that the package is given through to the couriers on the set collection date. If we do not receive the package, because you did not provide it to the courier as required, please note that you will be liable for payment of the courier fees and we will not be able to process any refund.

If it is found that the product is defective, our Quality Team will notify you and you may choose to receive a refund of the purchase price (or proportional membership fee, or a portion of the purchase price for box purchases) or a replacement product.  Any refund or replacement product will be paid or delivered to you 15 business days after you have confirmed your preference with our Quality Team.

If The Box Fashion determines that the product is defective we will gladly replace it or provide you with an appropriate refund for the cost of the defective item.

Return of products – Seasonal Boxes (members only)

You may return your first box of seasonal accessories for a full refund within 7 business days from the date of receipt. We will arrange the accessories to be collected from you within a reasonable time and you will be refunded the full amount of the membership fee paid for your first box of seasonal accessories 15 business days after the last membership fee was deducted from your account.

Otherwise, as a member, you may only return accessories that are defective (see what to do about defective products below) or when there has been an incorrect delivery made.

Return of products – online purchases

You are entitled to cancel, without any reason and without any penalty, your online order for any products within 7 days after receiving the products.

Criteria for returning an item:

  • The item is in an unused condition
  • The item being returned qualifies for return
  • Returns are not allowed on earrings unless the products are found to be defective
  • The item is in its original packaging, with labels attached

If you decide to cancel—

  1. you will be liable, in terms of section 44(2) of ECTA, for the direct costs of returning the goods, such as courier and/or shipping charges, in the same condition as they were in when delivered to you. The effect of this clause is that when you decide to cancel within 7 after receiving the goods, you will be responsible for paying for the delivery of the goods to the Box Fashion and the goods must be delivered in the same packaging and condition that you received them.
  2. you agree not to use the goods;
  3. you will receive a full refund of the purchase price within 30 days of the date of cancellation of the order; and
  4. we will consider your agreement of purchase cancelled.

Membership cancellations

For membership clients, you are only entitled to receive your accessories after you have paid three months’ worth of membership fees. Your membership fees entitle you to access to significantly discounted accessories, however, your right to receive the accessories depends on us receiving the full three months’ worth of membership fees.

This means that if you choose to cancel your membership, which you may do at any time by notifying us, you will not be refunded any membership fees up to the date of cancellation.  You will also not be entitled to receive any further accessories after the date of cancellation unless you have paid the three months membership fees for those accessories prior to cancelling.

For all refunds or cancellations please cite your reference number that was provided to you by The Box Fashion. All refunds must be requested via email to info@theboxfashion.co.za or via the Client Care number which is 0860 117 536


The price of our products will be as quoted to you telephonically or displayed on our website, except in cases of obvious error. Prices include VAT and all payments are to be made in South African Rand.  For membership clients, the cost of delivery is included in the membership fees. For online purchases, delivery will cost R80 unless you purchase R350 or more worth of products in a single transaction.

The Box Fashion may increase prices from time to time without prior notice.

For membership clients, ownership of the products will only pass to you once you have paid the full three months’ worth of membership fees to entitle you to receive the products.

Membership clients must pay their monthly membership fees in order to continue being eligible for the benefits of membership, including receiving the products, which will only be delivered to you after you have paid three months’ worth of fees.

Should we fail to collect payment from a membership client in any month because the you do not have sufficient funds or you have not updated your banking details as required, we reserve the right at our discretion to extend the term over which payments are deducted by one month for each collection that fails.

Payment Options Accepted

Payment may be made via debit order, Visa, MasterCard, Diners or American Express credit cards or by bank transfer into The Box Fashion bank account, the details of which will be provided on request.

Credit Card Details and Security

Credit card transactions will be acquired for The Box Fashion via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za  to view their security certificate and security policy.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Customer details separate from card details

Customer details will be stored by The Box Fashion separately from card details which are entered by the client on PayGate’s secure site.


  1. Your gift voucher/ card allows you to purchase products on the The Box Fashion Website: www.theboxfashion.co.za.
  2. Delivery is not included in your gift card/ voucher, unless otherwise stated on your gift card/ voucher.
  3. Your gift card/ voucher is valid until the expiry date specified on your gift card/ voucher
  4. If you have been registered on the The Box Fashion website, your gift card/ voucher will have been loaded onto your profile. Simply add the coupon to your purchase at checkout. You may use your coupon on more than one purchase, until the coupon amount is depleted.
  5. If you have not been registered on the The Box Fashion website, simply add your voucher code at checkout.


The Box Fashion will take all reasonable steps to protect the personal information of users in compliance with all applicable laws. Read more here.


The “Box Fashion” name and logo is the intellectual property of The Box Fashion and may not be used in any way without obtaining our prior written permission.

All other content on the website (including text, images, videos, sound recordings and drawings), whether uploaded by us or any other person, and all rights in the content, are either owned by us or licenced to us and may be used for your own personal, lawful, non-commercial use only.

You may not use the any content from the website in any way for any other purpose other than those specified above without first obtaining our prior written permission.  This means that the following acts are prohibited:

  1. Storing content from the website in any form including electronically;
  2. Copying content from the website;
  3. Distributing content from the website; and
  4. Translating, modifying or adapting the content on the website in any manner or form.

You may not upload any content on the website.  We and our employees, directors or agents will not be liable for, and you will reimburse us for any loss, damage or other liability arising from, or connected to, any content that you upload onto the website.   The effect of this clause is that no person (including you) will be entitled to make any claims against us where you or they have suffered any loss or harm as a result of any content that you upload onto the website and you will reimburse us for any losses that we suffer as a result of that content.


We cannot guarantee the security of any data transmitted online, and by using the website, you accept the risk of providing information on the website.

We make no warranties or representations as to the accuracy, completeness or availability of the Website.

We regularly check the website for viruses but do not warrant that it the website is free from all errors and viruses or any other harmful software or devices that have the ability to corrupt your computer or other devices.  You should ensure that you have appropriate anti-virus protections in place.

We do not warrant that the website is compatible with your computer equipment or software.

Use of the website is at your own risk.  We will not be liable for any loss or damage resulting from use of, or the inability to use, the.

Any websites, to which links are provided on our Website, are not necessarily endorsed by us.  Some websites contain material that is harmful, obscene or offensive and you should use discretion when linking to other websites from our website.  Doing so is at your own risk.  We will not be liable for any loss, damage or other liability arising from your use of any third party websites or for the content, privacy policies, or practices of any third party websites.

*The effect of this clause is that we do not confirm that: the website is complete, accurate and available; your computer or electronic device will not get any viruses or harmful software from the website; the website is accessible from your computer or electronic device; or that data transmitted will be secure.  You will have no claim against us, even if we are negligent.


Subject to the provisions of the Consumer Protection Act, 2008 (CPA) and the rest of this clause, our liability to you in connection with any product purchased is strictly limited to the purchase price of that product.

The Box Fashion will not be responsible for any loss of income or revenue, loss of business, loss of profits or for any indirect or consequential loss or damage related to purchase or use of the products even if it is caused by our negligence.

This means that except where otherwise required by the CPA, you will have no claim against The Box Fashion in excess of the cost of the product.

Subject to the provisions of the CPA, we and our employees, directors or agents will not be liable for, and will reimburse us for any loss or harm, direct, indirect or consequential, arising from, or connected to—

  1. your use of the website;
  2. your inability to use the website;
  3. any operational failure of the website;
  4. unlawful activity on the website and/or any linked third party websites;
  5. any virus or other harmful code downloaded from the website by you;
  6. you uploading or transmitting a virus, computer program or code onto the website; and/or
  7. breach of security over the website unless it is due to our gross negligence.

**The effect of this clause is that you will not be entitled to make any claims against us where you have suffered any loss or harm as a result of anything related to the list provided in this clause.

It is your responsibility to contact The Box Fashion if there are any discrepancies and changes to the order and account.


The use of this website and all transactions with The Box Fashion are governed by the laws of South Africa.

Except to the extent that any other regulatory authority has jurisdiction, you agree that the High Court of South Africa has jurisdiction over any disputes arising from these terms and conditions and your use of the website.


The Box Fashion chooses the following address as its address for the serving of all court processes, notices, or other documents or communication:

8B Rivonia Drive, Illovo, 2196, SA


The Box Fashion may change these terms and conditions at any time without notice.


Any illegal or unenforceable provision of these terms and conditions may be severed and the remaining provisions continue in force.


Access to and use of our website may be classified as electronic transactions in terms of the Electronic Communications and Transactions Act, 2002 (ECTA) therefore you have the rights as set out in Chapter 7 of the ECT Act.  We, consequently, have a duty to disclose the following information:

Full name and legal status:
Box Fashion International (Pty) Ltd, a private company registered in South Africa with registration number 2014/271386/07);

Physical address:
8B Rivonia Drive, Illovo, 2196, South Africa;

Postal address:
PO Box 766, Parklands, 2121, South Africa;

Telephone number:
0860 117 536;

Email address:

Jacolene Combrinck, Winessa Potgieter and Ian du Plessis


The Box Fashion is affiliated with Nova Life, Platinum Life, Isabella Garcia International, IPS Health, PlatSoft, The Hobby Group and Besige Breintjies.

Please take note that Nova Life, the preferred telemarketing service provider to The Box Fashion, is an intermediary as described in the Consumer Protection Act 68 of 2008.

Registration Name:  Nova Life (Pty) Ltd

Registration Number:  2015/332393/07

Physical Address:  The Forum, Corner of Govan Mbeki Street and Totius Street, Potchefstroom, North West, 2531

Nova Life is a telemarketing company which specialises in the marketing, sell/sales and related administration for The Box Fashion products.  Nova Life has not been found guilty of any offence involving dishonesty which was punishable by criminal imprisonment without the option of a fine, has not been placed under sequestration, liquidation or judicial punishment.