RETURNS and CANCELLATIONS policy
- You may return your first box of seasonal accessories for a full refund within 7 business days from the date of delivery. We will arrange the accessories to be collected from you within a reasonable time and you will be refunded the full amount of the membership fee paid for your first box of seasonal accessories 15 business days after the last membership fee was deducted from your account.
- In the unlikely event that any of the products delivered to you are defective, you may return them to us to allow us to inspect the products to determine whether they are indeed defective, or whether any damage has been caused by you or by wear and tear.
- The Box Fashion reserves the right to accept a photo of the defective item for inspection in our sole discretion.
- If The Box Fashion determines that the product is defectove we will gladly replace it or provide you with a proportional refund for the cost of the defective item.
- The Box Fashion is not responsible for any damage to products caused by wear and tear, your error or any adjustments or additions made to the products once they are in your control.
- You may cancel your membership at any time. However, you will not be refunded any monthly fees paid up to the date of cancellation in the event that accessories were received per every three payments and you will not receive the next seasons’ accessories unless you have paid your three monthly membership fees.
- For all refunds or cancellations please cite your reference number that was provided to you by The Box Fashion. All refunds must be requested via email to firstname.lastname@example.org or via the Client Care number which is 0860 117 536