F.A.Q

General

How can I join?

  • Our membership is very exclusive, and you need to be nominated to join. If any of your friends are members, they are welcome to refer you when they are contacted for referrals or by forwarding your details to Client Care.
  • OR If you are a client of any of the Platinum Group of Companies, you can send us your Policy/Reference number, as well as your contact number. We will arrange for you to be called.
  • Alternatively, you can keep an eye on our social media for any special promotions (or apply here) for a possible chance to join. We will have someone from our team contact you to provide feedback on your application.

How do I log in on the website to make a choice?

  • All active members have been pre-registered on the website. Please click here to login.
  • If you are struggling to log in, you may contact Client Care to ensure that we have the correct information.
  • If you don’t have an online account, you will need to register a new account on our website.

How do I purchase online?

  • You first need to log in on the website.
  • All active members have been pre-registered on the website.
  • If you are struggling to log in, you may contact Client Care to ensure that we have the correct information.
  • If you don’t have an online account, you will need to register a new account on our website

How can I buy products from previous collections?

  • Have a look at our new online store section, to see if the item appears on our store.
  • Should it not currently be on sale simply email Client Care at info@theboxfashion.co.za to check availability and pricing.
  • Only members may purchase items that are not immediately sold online.

How do I choose my size?

  • We specialise in accessories that cater for all sizes (one-size fits all), therefore there is no need to select a specific size.

What should I do if an item is missing in my collection?

  • Kindly inform us within 7 working days from the date of receipt if an item was missing from your delivery.

What should I do if my products are defective?

  • In the event that any of our products are defective when received, please notify us immediately.
  • We will arrange for the products to be collected and you will not be responsible for any costs involved in respect of such returns.
  • The Box Fashion reserves the right to request a photo of the defective item for inspection at our sole discretion.
  • If it is found that the product is defective, our Quality Team will notify you and you may choose to receive a refund for the product or a replacement product.
  • Any refund or replacement product will be paid or delivered to you 15 business days after you have confirmed your preference with our Quality Team.

Can I return a product?

  • Online purchases may be returned after 7 working days from the date of receipt. Goods must be unused in its original packaging and you will be liable for the direct costs of returning the goods, such as courier and/or shipping charges.
  • Members may return their first box for a full refund after 7 working days from the date of receipt. We will arrange to collect the parcel by means of our own couriers, if you should decide to return the parcel, you will be responsible for the payment thereof. If the delivery is incorrect, we will also arrange to collect the parcel.
  • Returns are not permitted on earrings unless the products are found to be defective.

My Membership

When will I receive my seasonal box?

  • Seasonal boxes are delivered 10-15 working days after every third successful payment.
  • It is your responsibility to ensure that we have the correct delivery address.

How will I know when to choose my box?

  • We will alert you via SMS, upon requesting your third payment. Keep in mind that delivery is still subject to receipt of the third payment.

How do I choose my box?

  • You will receive a link via SMS instructing you to log in on our website to make a selection.
  • Alternatively you can reply to the SMS or contact Client Care with your selection.

Why didn’t I receive an SMS to choose my box?

  • If you made an early selection online, you will no longer receive an SMS.
  • Another reason may be that we were not informed about a change in your contact details.
  • If the latter is true, or if neither of these reasons apply to you, please contact Client Care (0860 117 536) for assistance.

I am a VIF member, why did I receive an SMS to choose a box?

  • A VIF box consists of one bag and its accompanying feature, and the rest of both collections.
  • You are therefore still selecting which bag you would like to receive.

Can I cancel my membership?

  • Members need to contact Client Care directly if they wish to cancel.
  • You will not be refunded any membership fees up to the date of cancellation.
  • You will also not be entitled to receive any further accessories after the date of cancellation unless you have paid the three months membership fees for those accessories prior to cancelling.

Online Store

Where can I buy The Box Fashion products?

How long does delivery take for online purchases?

  • Online purchases are usually delivered 7 – 10 working days after payment has been received in full.
  • It is your responsibility to ensure that we have the correct delivery address.

What is the delivery fee?

  • The standard cost for delivery is R 80.
  • Delivery is free for any purchases over R 350.

Payment options:

The following payment methods may be used:

  • Visa
  • Mastercard
  • Diners Club
  • American Express

How can I track my order?